Zagreb Airport Introduces New TAV Technologies

Zagreb Airport introduces new IT solutions developed by TAV Technologies to create a better customer experience while also increasing operational efficiency.

By using the Common Use Passenger Processing System (CUPPS) enabled with Business Intelligence functions through PAX Analyzer solution and Travel Document Authorization System (TDAS), Zagreb airport will create a united structure for check-in, boarding, and passenger flow management. 

Zagreb airport has implemented an IATA-certified CUPPS to streamline its operations. The airlines and airport stakeholders can use the same equipment thanks to this innovative system which is integrated at 75 workstations across the airports' check-in, boarding, and gate areas. Since CUPPS is integrated with 24 airline brands, it is an ideal solution for optimizing airport management, airlines, and ground handlers’ operations.

Hüseyin Bahadır Bedir, the CEO of Zagreb Airport, said, “The user-friendly solutions offer an easy-to-learn and modern user experience for all our airport employees. Cooperating with TAV Technologies as our solution partner added value to our airport in terms of technological innovation and improved passenger satisfaction”.

M. Kerem Öztürk, the General Manager of TAV Technologies, highlighted the significant benefits of the development of intelligent workflows, customizable dashboards, and effortless system integration while emphasizing their business intelligence aspects. 

Despite facing challenges during the pandemic, Zagreb, the largest airport in Croatia, has become a major hub for international travel in the region. In 2022, the airport has shown a remarkable comeback by serving 3.1 million passengers and recovering 91% of pre-pandemic traffic. With innovative technologies and a range of new amenities, the airport targets providing its passengers with a world-class travel experience.