Travelex Launches the First Automated FX Kiosk of Heathrow

Travelex, a leading foreign exchange brand, just launched a new automated, self-serve currency kiosk that offers customers more choices in their foreign exchange transactions. It is installed within the Travelex landside departures store at Heathrow Terminal 2.

The first-of-its-kind kiosk offers its users a fully automated service, with no human interaction required. In this process, customers need to place their order at a touch-screen kiosk before collecting their cash from a designated ATM machine. They will be able to choose from five currencies in Terminal 2, and those are the Euro, Swiss Franc, US Dollar, Canadian Dollar, and Australian Dollar.

Unlike ATMs, there is no cash withdrawal limit imposed by financial institutions, enabling customers to order more currency than is permitted at a traditional ATM.

Initially, two kiosks and three designated ATMs have been installed at the Heathrow Terminal 2 store. The kiosks will be supported by Travelex sales consultants, who are ready to assist with any queries and support customers with their transactions if needed.

This kiosk marks a huge milestone in a new digital-focused approach from Travelex. As part of this new approach, the company is increasing investment in developing more innovative digital solutions, keeping the customer at the heart of its product design.

Richard Wazacz, the CEO of Travelex, said, “Convenience is at the heart of our proposition, and so we are really excited to launch a new digital product that complements our existing services and further simplifies our customers’ access to travel money. As we continue to digitally transform both the front and back ends of our business, the automated currency kiosk represents another significant landmark in that journey.”

Fraser Brown, the Director of Retail at Heathrow, said, “I am delighted that Heathrow’s longstanding partnership with our foreign exchange provider, Travelex, continues to grow and evolve. The launch of fully automated FX services is part of Heathrow’s recent digital acceleration, offering passengers greater choice in how they journey through Heathrow and supporting our vision of delivering the best airport service in the world.”