Qatar Airways Unveils AI-Driven Travel Experience
With a unique preview of the five-star airline's newest and most cutting-edge travel technology solutions, Qatar Airways Group, the official airline sponsor of Web Summit Qatar, opened the largest technology conference in the Middle East.
Among these was the first look at an innovative Generative Artificial Intelligence (AI) experience that uses prompts to help clients easily locate their ideal itineraries throughout Qatar Airways' vast network of more than 170 destinations.
Thierry Antinori, the Chief Commercial Officer of Qatar Airways, said, “Qatar Airways is helping push the boundaries of what to expect from the travel experience of the future. When it comes to digital innovation, our approach is to always focus on how we can gain advantages for our passengers and employees along with operational efficiencies by using technology.”
He added, “The airline and its subsidiaries are constantly evolving, working hand-in-hand with partners, stakeholders and regulators to utilise the latest advances in aviation and travel technology. It is an exciting time for the airline’s innovative and ideating workforce, and we are working to foster a culture of creativity and innovation. These pioneering technologies that we are showcasing blur the boundaries between the physical and the virtual, offering a tantalising peek into a new era of travel.”
Through the airline's most recent innovations on display, attendees of the Web Summit, which is being held in Qatar for the first time, were given a sneak peek into what travel will look like in the future.
The goal of the new Generative AI experience is to make personalised and hassle-free vacation planning. Customers' travel preferences are grasped through frictionless visual interactions and an interactive 3D map, which removes the need for laborious manual searches and text inputs. This move is a component of Qatar Airways' continuous efforts to push the envelope in travel and improve passenger convenience and comfort at every turn.
This move is part of Qatar Airways' continuous efforts to push the envelope in travel and improve passenger convenience and comfort at every turn.
Qatar Airways, a pioneer in the travel industry's innovation and digital adoption, was named the World's Best Airline Website by the World Travel Tech Awards. The airline, which excels at recognising and reacting to new passenger trends, has also launched an internal application that lets its renowned cabin crew provide guests with individualised experiences.
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