The New Normal: World Airports will be Touch-less
Following yesterday’s news that American Airlines currently offers a touchless check-in option for travellers, a new global partnership announced today will bring low-touch or contactless and automated passenger processing at the airports around the world.
SITA and NEC have announced a partnership to further unlock the potential of seamless next-generation passenger handling solutions, making mobile-enabled and touchless airport processes a reality. This is a significant step for airports that will help them to comply with new hygiene requirements following the global COVID-19 pandemic, in accordance with recommendations from Airports Council International and IATA.
This will allow passengers to use their digital identity on their mobile phone whenever they travel at each step in the journey. Passengers will use their biometric identity to check-in, make payments, drop their bag, as well as pass-through security, immigration and boarding by simply scanning their face at each step. Key touchpoints will automatically recognize you as a passenger, taking steps such as bag drop and boarding effortless.
The two organizations will collaborate to develop this ground-breaking solution by utilising both companies’ worldwide presence in the market and the combination of technology for Common Use Platforms and Artificial Intelligence (AI) solutions.
With cutting-edge identification technologies and AI solutions including the most accurate face recognition algorithm allows passengers who have picked the service to be identified quickly and with a high degree of accuracy, even when passengers are on the move. SITA Smart Path and SITA Flex solutions are able to integrate mobile and NEC’s biometric technologies with existing common-use infrastructure and airline applications while conveying a smoother airport journey.
Masakazu Yamashina, Executive Vice President of NEC, said: “NEC is pleased to collaborate with SITA to provide ‘NEC I:Delight,’ which utilizes NEC’s cutting-edge digital identity solutions that capitalize on biometrics technologies to deliver a unified customer experience across a wide range of services.”
Raffie Beroukhim, Chief Experience Officer, NEC Corporation of America, and head of NEC Global Aviation Center of Excellence said: “We look forward to this partnership with SITA and the opportunity to develop and implement the most advanced platforms at airports throughout the world, thereby contributing to the digitization of the airline industry and making travel safer and more enjoyable.”
Barbara Dalibard, CEO of SITA, said: “In NEC we have another strong partnership where together we are able to deliver to our airline and airport customers a more seamless, automated journey through the airport. We know that passengers value the benefit of a truly self-service experience. Leveraging SITA’s common-use footprint in more than 460 airports globally and NEC’s award-winning identity management technology, we are well placed to help our customers deliver a truly unique and efficient experience in the airport, particularly during these challenging times where there is increased focus on the health and safety of passengers.”