Choosing a Travel Technology Vendor? Consider These Factors

When there are countless travel technology companies in the industry, how can we make the right choice about which one to select as our official travel technology vendor? Choosing the right travel technology partner can be a very taxing activity. Whether you want to invest in an online system for your travel company or would like to improve the one that you currently have, going through an extensive selection process can only benefit your travel business in the future.

Off-the-shelf and custom software, solutions by business types, SaaS solutions, and ERP systems, when you have so many options to choose from, it is only natural that many doubts will cast a cloud of confusion in your mind. All these software are marketed differently by both global and regional vendors and increasing the competition in the travel technology market.

Through this article, we would like to assist you with this decision-making process by providing you with a checklist of factors you need to consider before selecting the perfect travel technology company that will help you avoid losing profit possibilities as well as increase the efficiency of your business.

Experience in the Industry (In years)

As mentioned before the travel technology market is very competitive. Countless companies are established each year but not all of them make it till the next year. In this cut-throat race if any particular company has managed to stay afloat over multiple years with a noteworthy brand reputation then nothing should stand in your way to consider moving ahead with doing business with them.

During the pandemic, all the vendors and suppliers affiliated with the travel industry have suffered severe losses with almost half of them losing their businesses completely. So any company that can survive that drought, is guaranteed to deliver on their words and products.

Domain Expertise

One of the main prerequisites for choosing a competent technology partner is profound expertise in the travel domain. A custom software solution by travel technology experts can greatly impact how Airlines, Online Travel Agencies, and tour operators conduct business in the travel industry.

The companies that specialise distinctively in travel technology solutions are always higher on the list of contenders. This high in demand travel technology companies often feature are hefty price tags that are often a reflection of the confidence they have in their products’ validity and efficacy. It also assures the clients of a travel tech vendor that the technology will feature a higher quality of work, quicker delivery timeframes and a proactive approach.

Global Market Presence

Your travel tech partners' presence in the global market can also be a huge selling point for their credibility. If the company or its name is recognised around the world and holds a certain brand value then it becomes easier for them to bring in new customers.

For starters, international vendors have more experience dealing with and communicating with customers from different cultures and regions. Another advantage of doing business with international vendors is they are versatile and proficient in concocting solutions that are customisable based on the regional travel market requirements. Since they cater to a vast variety of clientele, they often have ready-made technological solutions which can be applied to your business quickly.

Keeps up with Deadlines

This criterion is a must with conducting any type of business as it shows how much the vendors or suppliers value your time and business and establishes to the clients how they deliver on their words and promises. A good way to make sure that the company delivers on time or not is through online reviews and client testimonies.

In the cut-throat competition of the travel industry, the ability to deliver travel business solutions on time can be profitable and lessens the risk of loss. This is the main reason why businesses choose technology partners who deliver within due time. Delays in delivery can interfere with the time margin required to resolve any technical glitches

Zero-errors Guarantee

Companies affiliated with the travel industry should partner with travel technology companies that are certified. This certification serves as proof of the quality of their work and credibility.

The chances of errors in the program and software are eliminated. To achieve this level of accuracy, any travel technology company need a team of competent, innovative and experienced developers.

Versatile Travel Solutions

Web design and development services, custom software solutions, XML API Integrations, travel portal development, and corporate booking systems, are just some of the travel solutions that any business in the travel industry needs to conduct their official activities seamlessly. If a travel technology firm can offer all these and more versatile tools, it will give its customers more options to choose from.

Another aspect that clients look for in a travel product is its flexibility, whatever the function of the product is. How resourceful a product is can be assessed by its scalability features as it enables travel companies to make the necessary business updates.

Pricing

Finally, the price of the travel solutions plays a significant role in the selection process for making the final decision. You can often tell a lot about the quality of a product by its price. So don’t be cheap when it comes to choosing travel software based on its prices.  Cheap products often entail inferior quality. However, expensive products can’t guarantee the best quality either. Most often, the price of a product is based on the brand value, marketing and publicity, rather than the product itself. Therefore, conducting thorough market research is absolutely necessary before finalising any product. Afterwards, even if you choose a product at a cheap or medium price, remember that a bit of investment can bring a better result in the future.